Click the “ help” button at the bottom right of the page.
#Call night owl support how to#
Support is always available on our technical support website at where you will find an extensive knowledgebase containing all the apps, tutorials and how to videos you need. Once you have updated your firmware, follow these three easy steps every time you contact Technical Support: Contact Night Owl Technical Support Everything you need is right here with self help tools. Once on the support page for your series / model you will find the most recent firmware and upgrade instructions. However, if you would rather do it manually, just go to the Night Owl Technical Support Homepage and type your series / model number into the search bar. The easiest and fastest way to update your firmware is to connect your Night Owl device to the internet and follow the on-screen prompts in the Startup Wizard. Frequently, our customers have issues with their Night Owl products because they have not installed the latest firmware. Visit the How To Videos page or the Night Owl Protect Helpful Videos Pageīefore clicking the chat button, please make sure you have updated the firmware on your device. Were available 8pm8am every day for children, young people, parents and carers across West Yorkshire. Instructional videos for our most popular products. If you still need help, please click the chat button at the bottom right of the page. However, you can easily reset your App or DVR / NVR password yourself. Enter your series / model number into the search bar for help articles and how-to videos for your specific device.įor your privacy and security, our Technical Support team cannot provide you with a new password.Find your series / model number on your device support sticker.DO NOT call for Technical Support To protect your account’s privacy, you MUST complete the following steps ONLINE, ONLY Your DVR / NVR MUST be connected to a TV / Monitor, and you MUST be in front of the DVR / NVR. Support is always available on our technical support website at where you will find an extensive knowledgebase containing all the apps, tutorials and how to videos you need. This tool is for resetting your DVR / NVR password ONLY It DOES NOT reset the App’s password.
Everything you need is right here with self help tools.
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